Calm Cloud Shipping Policy

Last Updated: June 2026

Thank you for choosing Calm Cloud. We are committed to providing reliable shipping and excellent customer service. Please review our shipping policy below.

Order Processing

• Orders are typically processed within 1–3 business days.

• Orders are not processed or shipped on weekends or holidays.

• Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please note that processing times may be slightly longer during holidays, peak seasons, or promotional events.

Shipping Time

Estimated delivery times are as follows:

• United States: 5–15 business days

• International Orders: 7–20 business days

Delivery times are estimates only and may vary depending on destination, carrier delays, customs processing, weather conditions, and other factors beyond our control.

Shipping Rates

United States

We offer FREE standard shipping on all U.S. orders.

International Orders

Shipping rates for international orders will be calculated and displayed at checkout based on the destination and shipping method selected.

Shipping Carriers

Orders may be shipped through a variety of trusted shipping partners, including USPS, UPS, FedEx, DHL, or other regional carriers depending on the destination and service availability.

The shipping carrier may vary based on your location and order requirements.

Order Tracking

Once your order has shipped, you will receive an email with tracking information.

You can use the tracking number provided to monitor the status of your shipment through the carrier's website.

Please allow 24–72 hours for tracking information to update after shipment.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

To assist with our investigation, please include:

• Your order number

• Photos of any damaged items or packaging (if applicable)

• A brief description of the issue

We will work with the carrier to help resolve the situation and provide an appropriate solution whenever possible.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Calm Cloud is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an address error, please contact us immediately. We will do our best to update the address before the order ships.

Order Changes and Cancellations

Orders may be modified or canceled before they have been processed for shipment.

Once an order has been shipped, changes or cancellations are no longer possible and the order must follow our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Calm Cloud Bedding

Email: gsj@ccbedding.com

Website: https://www.ccbedding.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)