Calm Cloud Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with Calm Cloud. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Policy

Return Window

We accept returns within 30 days of delivery.

Eligible Return Conditions

To qualify for a return, items must be:

• Unused and unworn

• Unwashed and free of stains, odors, or damage

• In their original packaging

• With all original tags, accessories, and inserts included

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective or incorrect:

• Opened or used bedding products

• Opened or used press-on nails

• Opened or used contact lenses

• Clearance or final sale items

• Personalized or custom-made products

• Gift cards

How to Start a Return

1. Email us at gsj@ccbedding.com.

2. Include your order number and reason for the return.

3. Our customer support team will provide return instructions.

4. Once the return is received and inspected, we will process your refund if approved.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received was defective

• The item received was damaged during transit

• The wrong item was shipped

In these situations, Calm Cloud will provide a prepaid return label at no cost to the customer.

Refund Policy

Once your returned item is received and approved, refunds will be issued to the original payment method.

Refund Processing Time

• Inspection: 1–3 business days after receipt

• Refund Processing: 5–7 business days after approval

Please note that banks and payment providers may require additional time to post the refund to your account.

Non-Refundable Charges

The following are generally non-refundable:

• Original shipping fees

• Expedited shipping charges

• Return shipping costs (unless caused by our error)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the item

• Photos of the packaging (if applicable)

We will review the issue and offer a replacement, store credit, or full refund when appropriate.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been processed or shipped, it cannot be canceled and must follow the return process outlined above.

Lost Packages

If tracking shows your package as delivered but you have not received it, please contact the shipping carrier first.

If additional assistance is needed, please contact our support team and we will do our best to help investigate the issue.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Calm Cloud is not responsible for orders shipped to an incorrect address provided during checkout.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return the original item (if eligible) and place a new order.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Calm Cloud

Email: gsj@ccbedding.com

Website: www.ccbedding.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)

Frequently Asked Questions

How can I check the status of my return?

Please contact gsj@ccbedding.com with your order number, and our team will provide an update.

Can I return an opened bedding product?

For hygiene reasons, opened, used, washed, or damaged bedding products are not eligible for return unless they are defective or incorrect.

Can I return opened press-on nails or contact lenses?

No. For hygiene and safety reasons, opened press-on nails and contact lenses cannot be returned unless they arrive defective or incorrect.

When will I receive my refund?

Approved refunds are typically processed within 5–7 business days after the returned item has passed inspection.